When you want the services of a locksmith, you must be able to rely on them—someone who will keep your things safe and secure—and who will not play games with you.
As professional locksmiths, we’ve encountered one or two consumers who had a less-than-satisfactory experience with other locksmithing organizations before coming to us. It might be tough to ask a locksmith— or even worse, find a reliable one.
As a result, we’ve compiled a list of seven crucial questions to ask a locksmith, whether you’re a homeowner, company owner, or in an emergency scenario. We frequently ask ourselves these concerns, and we’re always pleased to see a customer who has done their homework and knows what to look for.
Here are seven questions to ask a locksmith before employing them.
1. What type of locksmithing services do they provide?
You may wonder, “What does a locksmith do and will they be perfect for the job?” Before hiring any locksmith, make sure you understand what services they provide and whether they can help you.
Locksmiths can provide a wide range of services, including:
- Key duplication
- Lock replacement
- Changing a lock
- Lock replacement
- Placement of a lock
- Installation of electronic access
- Repair of electronic access
- Lockout services in an emergency
Furthermore, some locksmiths focus on residential, commercial, or automobile locking systems. Overall, it’s better to find out what your locksmith can perform ahead of time and how they can assist you.
Inquire about their expertise, work history, and whether they have any experience providing the service you want.
Many businesses are delighted to be full-service locksmiths, so often than not, they have a fully equipped team that can handle just about anything. Most locksmiths provide a full range of services for homeowners, business owners, and drivers and even answer questions regarding their services so that most clients feel confident in their abilities.
2. Do they have a license and insurance?
This is one of the most critical questions to ask a locksmith.
You have to constantly ensure that the locksmith you hire is licensed and insured in the future. A respectable firm should always have an insured and certified locksmith because failing to do so jeopardizes the safety and security of its clients.
If your insurance covers the service you want, you have even more incentive to seek a licensed and certified locksmith. This ensures that you may submit any repairs or other services to your insurance carrier without causing any problems. A professional locksmithing business will have extensive expertise working with insurance claims. They will understand how to negotiate with your insurance company to guarantee you receive the money you need.
3. Do they have favorable online reviews?
Online reviews are now the foundation of a business brand.
They hold a lot of weight, and you should indeed evaluate the ratings they’ve obtained before employing any form of a service provider. Expect one-star service from a one-star business.
Examine the Google reviews for your locksmith. You may do so by conducting a Google search for their name. Their title and quality, as well as the number of reviews they’ve gotten, should be displayed on the right-hand side:
Assess their overall rating and read individual reviews to discover what customers are saying about them. Are they pleasant? Timely? Professional? Are they able to communicate? Do they provide free estimates?
You may also look at reviews on sites other than Google. Some of the most well-known are:
Online reviews do not always give the complete story. Observing how a firm handles negative feedback may be a good sign of whether or not they value their consumers’ demands. If you discover one or two negative reviews on a company’s Google page, don’t be hesitant to approach them about it.
4. How much does a locksmith cost?
Service fees vary depending on the locksmith. While the price a locksmith charge does not always represent the quality of their service, it may be a valuable indicator and consideration in your choice to engage them.
Pricing formulae vary amongst locksmithing firms. Some may charge a fixed piece-work rate with a defined price for each activity or service. Others may charge a set hourly cost, while others may provide a combination of the two. Some companies may also charge a trip fee if they go to your area. The charge normally increases after a set amount of distance, and any tolls between their location and yours will be added as well. In any case, knowing such information ahead of time is preferable.
Be wary of locksmiths who charge significantly less than the prevailing rate. Most locksmiths will seek to maintain their pricing competitively, but it is most likely if a price appears too good to be true.
5. Can they provide you with a no-obligation quote?
While we’re on the subject of service costs, don’t forget to request an estimate from your locksmith before hiring them. Most locksmiths would gladly provide you with a thorough estimate or price.
Alexius Denver’s Locksmiths takes pride in providing straightforward, honest service, so we make sure to notify every client of what to expect in terms of pricing ahead of time. That is what we believe every client deserves—and what you should anticipate.
6. Do they provide a warranty?
Last but not least, investigate if a locksmith provides a warranty or guarantee on their services. A reputable locksmith should provide a 30-day warranty on their services in the event of any hardware or technical concerns. If they did their job correctly, they should have no problem assuring your contentment. After all, you don’t want to be locked out of your house because of poor construction. To avoid this, hire a renowned, trustworthy locksmith who you know will complete the work correctly.
7. Do they run background checks on their employees?
In addition to fulfilling license and insurance standards, you should always inquire about the technicians employed by your locksmith. How do they choose employees? Do they do background investigations and drug tests?
A technician should always have valid identification when they come at your home or workplace. Do not let them enter your home if the name on their ID does not match the name given to you by the firm.
The technician should arrive in a properly identified vehicle or van. They will be friendly and give their identity. Each of our locksmith professionals has over five years of expertise, and we extensively screen them before employing them.
Hire the Best and Reliable Locksmiths Today
When selecting a locksmith, asking the appropriate questions might help you cut down your alternatives. Even if you’re in a rush to address your lock issues, take the time to explore your choices and consider different questions to ask a locksmith.
Contact us if you are looking for a skilled locksmith in Denver that can deliver exceptional services for your business. We have the greatest and most well-trained locksmiths on staff who will be right at your door anytime you need them.